Terms and conditions
1. VALIDITY OF GENERAL TERMS AND CONDITIONS
1.1. Terms
1.1.1. The eTraveler website is managed and operated by esimba.ai, with connectivity services being supplied by the same entity.
1.1.2. These terms and conditions, as may be amended from time to time, shall apply to all services rendered by eTraveler in connection with the prepaid eSIM profiles provisioning to Clients. By accessing, browsing, and using our website or any of our applications through whatever platform (hereafter collectively referred to as the “website”) and/or by completing an order, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below and the privacy statement.
1.1.3. Special offers through various business partners may incorporate additional or varied terms and conditions. In such circumstances, those special terms and conditions will prevail.
1.2. Registration and Accounts
1.2.1. The Сlient may be required to create an account to use the eTraveler`s services. The Сlient agrees to provide accurate information during registration.
1.2.2. Clients are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.
1.3. Privacy
1.3.1. Our Privacy Policy governs the collection and use of Client“s personal information. By using our services, the Client agrees to our Privacy Policy.
1.4. Termination & Suspension
1.4.1. eTraveler reserves the right to suspend or terminate access to the services without notice at any time due to the occurrence of an event arising from network collapse or cessation of maintenance provision.
1.4.2. In using the Services provided by eTraveler, the Client must not engage in any abusive, illegal, or fraudulent actions or take any actions that could impair or damage the Network. When the Client breaches this obligation, eTravelermay suspend the Client’s use of the Service.
1.4.3. All bundles offered by eTraveler are not intended to be utilized within any automated system. Any violation of this usage restriction may lead to the termination of the agreement.
1.5. Refund and Cancellation policies and guidelines
1.5.1. Refunds are available for Clients anytime. Most issues can be solved by email.
1.5.2. All refund requests for eSIMs that have not been installed or activated must be submitted within 30 days of the purchase date. Requests submitted after this period will not be accepted.
1.5.3. All refunds (except crypto payments) are subject to a 10% fee due to credit card and other payment system charges and processing resources required to provide a product and then cancel it and issue a refund.
1.5.4. eTraveler may offer data in an amount equal to what the Client paid for any accidental purchases.
1.5.5. Refills are not refundable.
1.5.6. eTraveler reserves the right to terminate services at any time. In such cases, no refunds will be provided.
1.5.7. Crypto payments are not refundable.
1.5.8. Supported networks for crypto payments: Ethereum, Tron, BNB Smart Chain, Avalanche C-Chain, Solana, Polygon, Arbitrum One.
1.5.9. Supported cryptocurrencies: ‘USDT (TRC20)’, ‘BTC’, ‘DAI’, ‘AXS (ERC20)’, ‘DASH’, ‘DOGE’, ‘ETH’, ‘LTC’, ‘TUSD (ERC20)’, ‘USDC (ERC20)’, ‘USDT (ERC20)’, ‘XRP’, ‘TRX’, ‘AXS (TRC20)’, ‘HT (TRC20)’, ‘ETH (TRC20)’, ‘ETH (BEP20)’, ‘DAI (BEP20)’, ‘USDT (BEP20)’, ‘DESU (BEP20)’, ‘ADA (BEP20)’, ‘USDC (BEP20)’, ‘BTCB (BEP20)’, ‘CSC’. Please note that there is a minimum limit for the payment for each cryptocurrency.
2. AFFILIATE PROGRAM
2.1. By joining the eTraveler Affiliate Program, the Affiliate Partner will recommend to their users eTraveler eSIM products through their unique affiliate link.
2.2. The unique affiliate link must be used to track sales and allocate commissions accordingly.
2.3. The Affiliate Partner will earn a commission from the net revenue generated through purchases made using their affiliate link. Partners must accumulate a minimum of USD 25 in commissions before a payout is made. If the commission balance is below USD 25, the amount will roll over to the following month.
2.4. Commissions are paid during the first week of each month via Bank transfer, Crypto Wallet, Credit card link or Paypal.
2.5. Users who purchase eSIM products or refill their eSIM products will receive a discount on checkout.
2.6. eTraveler reserves the right to modify the terms and conditions of the Affiliate Program at any time. Any such modifications will be communicated to the Affiliate Partner in writing at least five days prior to their implementation.
2.7. eTraveler reserves the right to terminate the Affiliate Partner’s participation in the Affiliate Program under the following conditions:
– If the Affiliate Partner breaches any term of this Agreement.
– If the Affiliate Partner engages in any activity that is harmful to eTraveler’s brand or business.
2.8. To commence participation in the eTraveler Affiliate Program, the Affiliate Partner must accept the invitation to join via the Affiliate Portal.
2.9. The Affiliate Partner will receive an email notification from eTraveler upon the first product purchase made through their affiliate link.
2.10. The Affiliate Partner can track their commissions at any time using the online daily reports provided by eTraveler.
2.11. eTraveler provides access to an API for the Affiliate Partner to use.
2.12. The Affiliate Partner agrees to use the provided tools and resources in compliance with eTraveler’s guidelines and policies. Misuse or unauthorized use of the Affiliate Toolbar, reports, or API may result in the termination of the affiliate agreement.
2.13. eTraveler will provide necessary technical support and assistance to help the Affiliate Partner effectively use the Affiliate Toolbar, access reports, and integrate the API.
3. REFERRAL PROGRAM
3.1. By participating in the eTraveler Referral Program, the Partner (hereinafter referred to as “Advocate”) can earn free data for every person who purchases their first eTraveler product using the Advocate’s unique referral link.
3.2. The Advocate must create and share their unique referral link via email, social media, forums, or other channels. The referral link must be used by the referred friend to purchase eSIM.
3.3. Rewards for Advocates:
a. Free Data Coupon: The Advocate will receive a coupon for 3 GB of free data, valid for life*, applicable to their eSIM line.
b. Conditions: The 3 GB data reward is provided when a referred friend uses the referral link to purchase eSIM**.
c. Coupon Validity: The data coupon is valid for life, provided the eSIM is refilled at least once per year.
3.4. Rewards for Referred Friends:
a. Data Coupon: The referred friend will receive a coupon for 3 GB of free data for their eSIM.
b. Coupon Restrictions: The referral coupon may not be combined with any other coupons or discounts. Only one coupon (either referral or activation) may be applied to a purchase.
3.5. Conditions for Referral Reward:
a. Minimum Purchase: The referred friend must purchase a new line with at least 1 GB of data using the referral link.
b. Reward Issuance: The reward will be created within 6 hours of a successful purchase and sent via email within 7 days. The Advocate should check their inbox using the keyword “eTraveler” if they do not receive the notification mail.
3.6. For any issues or further assistance, the Advocate and the referred friend can contact eTraveler support at support@etraveler.me
3.7. The Advocate agrees to comply with the terms and conditions of the eTraveler Referral Program. Misuse or violation of these terms may result in disqualification from the program and forfeiture of rewards.
3.8. eTraveler reserves the right to modify the terms and conditions of the Referral Program at any time. Any such modifications will be communicated to the Advocate in writing at least 5 days prior to their implementation.
4. DISCLAIMER
4.1. The materials on the eTraveler website are provided “as is”. eTraveler makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, eTraveler does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
4.2. Network operators in countries could be changed by the eTraveler without notice.
5. LIMITATIONS
5.1. In no event shall eTraveler or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on eTraveler Internet site, even if eTraveler has been notified orally or in writing of the possibility of such damage.
6. REVISIONS AND ERRATA
6.1. The materials appearing on the eTraveler website could include technical, typographical, or photographic errors. eTraveler does not warrant that any of the materials on its website are accurate, complete, or current. eTraveler may make changes to the materials contained on its website at any time without notice. eTraveler does not, however, make any commitment to update the materials.
7. LINKS
7.1. eTraveler has not reviewed all the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by eTraveler of the site. Use of any such linked website is at the user’s own risk.
8. APPLICABLE LAW AND JURISDICTION
8.1. These Terms shall be construed in accordance with the laws of the State of Delaware, USA. In the event that the Parties are unable to amicably resolve disputes through negotiations, such disputes shall be definitively settled through arbitration in the State of Delaware, USA, in adherence to the Arbitration Rules of the Arbitration Institute of the Stockholm Chamber of Commerce.
9. SITE TERMS OF USE MODIFICATIONS
9.1. eTraveler may revise these terms of use for its website at any time without notice. By using this website, you agree to be bound by the then current version of these Terms and Conditions of Use.
Last Updated: 29.07.2024